We are a small family run Farm Shop in the heart of the Yorkshire Dales and we are completely dedicated to your total satisfaction. If you have any suggestions, comments or feedback please email us using the link on the Contact Us page.
Making a purchase could not be easier. Just browse our online shop, and add any items that you wish to buy into the shopping basket by clicking on the ADD TO BASKET button. After you have finished your selection, click on ‘View Basket’ and you will be asked for a few details that we need to be able to complete your order.
We accept most credit & debit cards including Visa, Mastercard and American Express.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently underpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Delivery is by Royal Mail Tracked 24 to Mainland England, Wales, Southern and Central Scotland, Other areas can be shipped to at an additional cost. Chilled orders will be shipped in special Eco Chilled Food Packaging incorporating Yorkshire Sheep Wool to ensure the quality of our product is maintained during delivery. Please contact us for more details. We try to reuse packaging materials wherever possible.
Delivery Schedule
We will deliver your order as soon as possible, quality produce should not be rushed and sometimes we may not be able to immediately ship your order until it has been cut and packed. However we will normally despatch your order within 48hrs of receipt during the working week . If you are not at home we can arrange to leave your box in a safe place or with a neighbour or we can arrange delivery to your work. Please note we do not despatch on Fridays or deliver on Saturdays due to cost and reliability.
e.g. We are Closed Mondays therefore Monday orders usually shipped Tuesday for delivery Thursday, Tuesday orders shipped Wednesday for delivery Friday, Wednesday, Thursday & Friday orders ship Tuesday for delivery Thursday. If you need your order for a specific date or event please do let us know.
Back Orders
If your item is out of stock, we will contact you with a delivery date. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK, the applicable rate of VAT is added.
Please Note Uncooked Meat does not currently attract VAT.
Credit Card Security
When your order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our payment provider. They are not held in clear text on any web site. Our Payment Provider is Stripe.
Guarantee
We guarantee your satisfaction. Please contact us if you have any problems with our produce as we aim to resolve any problem quickly and professionally and look forward to receiving your feedback and constructive criticism or maybe even a glowing recommendation of our products and service.
Reaching Us
If you need to reach us, please email us using the link on the Contact Us page, alternatively, you can call us on 01729 830902 (International +44 1729 830902) or write to us at Town End Farm Shop, Airton, Skipton North Yorkshire BD23 4BE, United Kingdom
Privacy Policy
Town End Farm Shop Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
